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Guest Services Representative

2 months ago

Cleveland, Ohio, United States Hotel Resource Full time

Position Overview - Hospitality Sector

Role: Front Desk Clerk

Company: Hotel Resource

Location: Not Specified

Category: Hospitality - Hotel, Customer Service

Employment Type: Full-Time

Responsibilities:

As a Front Desk Clerk, you will be entrusted with a variety of guest service tasks aimed at delivering exceptional service. Your key responsibilities will include:

  • Welcoming, registering, and assigning accommodations to guests.
  • Managing incoming calls and inquiries.
  • Processing charges (room, food, telephone), calculating bills, collecting payments, and providing change.
  • Handling reservations and confirming bookings.
  • Monitoring room availability and managing room assignments.
  • Coordinating wake-up calls and handling guest communications.
  • Facilitating check-out procedures.
  • Opening and closing shifts, including cash management.
  • Maintaining the cleanliness of the lobby and surrounding areas.
  • Providing information about hotel services and local attractions.

Qualifications:

We seek a proactive Front Desk Clerk with a strong commitment to excellence. Essential qualifications include:

  • 1 to 3 months of relevant experience.
  • High school diploma or equivalent.
  • Strong organizational and time-management skills.
  • Exceptional customer service abilities.
  • Capability to multitask in a dynamic environment.
  • Basic computer and administrative proficiency.
  • Flexibility in scheduling.
  • A valid Driver's License with no major violations.

Benefits:

As a Front Desk Clerk with Hotel Resource, you will be part of a respected hospitality organization that values its employees. We offer:

  • Competitive compensation packages.
  • Comprehensive benefits for full-time roles.
  • Discounts on accommodations at various locations.
  • Discounts on food and beverages.
  • Opportunities for professional growth and development.

Your dedication and professionalism will be recognized and rewarded in a supportive work environment that encourages personal and career development.