Healthcare Customer Service Specialist

1 week ago


Wayne, Pennsylvania, United States General Healthcare Resources, Inc. Full time
Position Overview:

The Healthcare Customer Service Specialist plays a vital role in ensuring a patient-centric experience within our healthcare system. This position is integral to the operations of our practice, focusing on delivering exceptional service and support to our patients.

Key Responsibilities:
  • Assist in maintaining a patient-focused environment, promoting high-quality care and patient satisfaction.
  • Manage patient arrival and departure processes, ensuring smooth transitions.
  • Handle patient inquiries and calls with professionalism and care.
  • Coordinate and schedule patient appointments efficiently.
  • Update and manage patient insurance and billing information accurately.
  • Perform point-of-service activities to enhance patient experience.

Qualifications:
  • Proven experience in patient registration, insurance verification, and appointment scheduling.
  • Excellent interpersonal skills with a warm and approachable demeanor.
  • Strong customer service capabilities.
  • Familiarity with NaviNet is highly desirable.
  • A minimum of three years of relevant experience.
  • Valid driver's license and reliable transportation.

Employment Type:
Full-time, Contract

Compensation:
$19-$21 per hour

Benefits Include:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Environment:
Clinic and outpatient settings

Schedule:
Monday to Friday, Day shifts, No weekends

Work Location:
In-person

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