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Customer Service Representative

2 months ago

Wayne, Pennsylvania, United States Stephen Diorio - State Farm Agent Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Stephen Diorio - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Support: Provide prompt and personalized support to customers, addressing their inquiries and concerns in a professional and courteous manner.
  • Policy Management: Assist clients with policy changes, updates, and claims processing, ensuring accurate and efficient processing of policy transactions.
  • Problem-Solving: Analyze complex customer situations and develop effective solutions to address their unique needs and requirements.
  • Collaboration: Work closely with our team and other professionals to provide a positive and supportive work environment, sharing knowledge and best practices to drive success.
Requirements:
  • Excellent Communication Skills: Possess strong verbal and written communication skills to interact effectively with customers and colleagues.
  • Customer Service Orientation: Demonstrate a genuine desire to assist and support customers, with a focus on delivering exceptional service.
  • Problem-Solving Skills: Possess strong problem-solving skills, with the ability to analyze complex situations and develop effective solutions.
  • Organizational Skills: Demonstrate attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.
  • Computer Skills: Possess proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
About Us:

Stephen Diorio - State Farm Agent is a leading insurance and financial services company committed to helping individuals manage life's uncertainties and realize their dreams. We are dedicated to providing personalized service and community involvement, making us a trusted name for millions of customers across the United States.

Benefits:
  • Growth Opportunities: Enjoy opportunities for advancement and career growth within our office.
  • Paid Time Off: Receive paid vacation and personal/sick days to maintain a healthy work-life balance.
  • Valuable Experience: Gain valuable career-building experience in a dynamic and supportive work environment.