Healthcare Customer Service Specialist

1 week ago


Wayne, Pennsylvania, United States General Healthcare Resources, Inc. Full time
Position Overview:
The Patient Services Representative (PSR) plays a vital role in ensuring a seamless experience for patients within a healthcare setting. This position is essential for maintaining a patient-centric approach and supporting the delivery of exceptional care.

Key Responsibilities:
  • Assist in managing patient arrival and departure processes, ensuring a smooth transition for all individuals visiting the facility.
  • Handle patient inquiries and calls with professionalism, providing accurate information and assistance.
  • Coordinate patient appointments efficiently, ensuring optimal scheduling and minimal wait times.
  • Update and maintain patient insurance and billing information, ensuring accuracy and compliance.
  • Perform point-of-service activities to enhance the patient experience.

Work Environment:
This role may be situated in either a physician practice or a call center, requiring adaptability and strong customer service skills.

Employment Type:
This is a full-time, contract position with potential for permanent placement.
Compensation:
Hourly pay ranges from $19 to $21, commensurate with experience.

Benefits:
  • Health insurance
  • Dental insurance

Schedule:
Monday to Friday, 8-hour shifts during the day.

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