Credit Union Representative
1 week ago
Overview
CPM Federal Credit Union is a dynamic financial institution dedicated to empowering our members and building stronger financial futures. Our mission is to provide exceptional personal service, ensuring our valued members' needs are met with utmost care.
About the Role
We're seeking a skilled Teller (Part-time) to join our team. As a Teller, you'll be responsible for delivering top-notch service to our members by performing basic transactions accurately and efficiently. You'll also resolve member issues promptly and professionally, or direct them to the right staff for resolution, ensuring their satisfaction and providing high-quality service.
Key Responsibilities
- Deliver exceptional member service by greeting members warmly, responding to their inquiries, and addressing their concerns in a timely and professional manner.
- Perform various teller transactions such as accepting deposits, verifying cash and endorsements, cashing checks, and issuing official checks with accuracy and efficiency.
- Resolve member complaints and concerns effectively by listening attentively to their needs, identifying potential solutions, and communicating these solutions clearly and respectfully.
- Identify member needs and recommend suitable Credit Union products and services to support team sales objectives.
Requirements
To succeed in this role, you'll need:
- Prior experience in customer service or a related field is preferred but not required.
- Strong attention to detail and precision in financial transactions.
- Excellent interpersonal and communication skills for professional member service.
- A sales-oriented mindset, recognizing member needs and making suitable recommendations.
- Familiarity with banking policies, procedures, and compliance.
- Flexibility in working hours and adapting to changing staffing needs.
- A high school diploma or equivalent.
Benefits
As a valued employee of CPM Federal Credit Union, you'll enjoy:
- A competitive salary estimated at $38,000 per year based on industry standards and location.
- An incentive plan that rewards your successes with a competitive monthly bonus.
- Employee-centric benefits including employee discounts, 401(k) match, educational assistance, ongoing professional development, and wellness programs.
- Growth opportunities through our Career Progression Program, which puts you in control of your success and career.
- A collaborative work environment where you can thrive and grow with us.
Why Choose Us?
At CPM Federal Credit Union, we value our employees and strive to create a positive work environment that promotes growth, learning, and teamwork. We're committed to empowering our members and building stronger financial futures, and we believe our employees are instrumental in achieving this goal.
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