Associate Member Services Representative

3 months ago

Greenville, United States State Employees' Credit Union Full time

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team

PurposeThe Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance.
Performance Expectations and Essential Responsibilities
  • Attend Excel and Elevate – New Employee Training (E&E).
    • The following Core Modules will be completed after E&E and subsequent training sessions:
      • Checking Accounts
      • Member Eligibility
      • Money Market Share Accounts
      • SECU Policies Overview
      • Share Accounts
      • Share Term Certificates
      • Account Titling & Designations
      • Buy/Sell
      • Funds Transfer
      • Member Eligibility
      • Member Identification
      • Stop Payments & Stop Cautions
      • Wires
      • Cash Handling & Disbursing Funds
      • Check Acceptance
      • Holds
      • MARGO Platform
      • MARGO Teller
      • Payroll Deduction
      • Relationship Manager
      • We Are SECU
  • Comply with all Credit Union policies and regulatory requirements.
  • Ensure all member information remains confidential and members’ accounts are accessed for business purposes only.
  • Follow all security and control procedures.
  • Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards.
  • Adhere to SECU Check Acceptance Guidelines and Hold procedures.
  • Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
  • Answer phones and assist members with service requests.
  • Operate a drive-through window as needed.
  • Balance the vault, automated teller machines, teller cash dispenser, and coin sorter.
  • Evaluate daily mobile and automated teller machine check deposits.
  • Help verify and prepare cash delivery and shipments.
  • Interact with other departments to facilitate member requests.
  • Organize, file and scan documents daily.
  • Process foreign and domestic wire transfers.
  • Help order and return foreign currency.
  • Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.
  • Review and take appropriate action on negative checking, NSFB, and Share Below $25 report.
  • Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR/MSO supervision.
  • Learn CXone and be able to assist MSS as requested.
  • Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed.
  • Maintain daily and monthly records for various reports – i.e., return items, forgeries.
  • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
  • Participate in additional training and continuing education to enhance knowledge of branch operations.
  • Regular attendance and punctuality are mandatory.
  • Complete additional tasks assigned by management and other administrative duties as needed.
Additional Modules RequiredThe following modules should be completed at this level and are required prior to advancement to the next level:
  • SECU Online Services
  • SECU's Member Facing Websites
  • Branch Security Measures.
Minimum Requirements
  • Must have high school diploma or GED equivalent.
  • Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
  • Consistently demonstrates SECU’s Core Values
  • Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
  • Must have good communication skills, both verbal and written.
  • Must have good problem-solving skills.
Job EnvironmentOffice setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.
Physical DemandsMust be able to comprehend and carry out job demands.Job requires a substantial amount of sitting.Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.Use hands and fingers to press telephone keypad and lift telephone receiver.Must be able to comprehend phone calls. Must be able to lift 10-15 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

  • Member Service Representative Teller

    5 months ago

    Greenville, United States BESSEMER SYSTEM FCU CORP Full time

    Job DescriptionJob DescriptionWe are seeking a Member Service representative to join our team! You will be responsible for helping our members by performing transactions and providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and...

  • Member Service Representative Teller

    5 months ago

    Greenville, United States BESSEMER SYSTEM FCU CORP Full time

    Job DescriptionJob DescriptionWe are seeking a Member Service representative to join our team! You will be responsible for helping our members by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...

  • Bilingual Teller

    3 months ago

    Greenville, United States Self-Help Full time

    ** Bilingual Teller / Member Service Representative** **Job Category****:** Branch **Requisition Number****:** BILIN001857 Showing 1 location **Job Details** **Description** Self-Help is seeking a Bilingual Member Service Representative to join our team. The Member Service Rep will serve as a liaison between the member and the credit union, provide account...

  • Member Services Representative

    3 months ago

    Greenville, United States Crunch Fitness Full time

    Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Facilitate any...

  • Member Services Representative

    2 weeks ago

    Greenville, United States Crunch Fitness Full time

    Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Facilitate any...

  • Customer Service Representative/Pizza Production Associate

    2 days ago

    Greenville, New Hampshire, United States Domino's Pizza Full time

    About Us:Domino's Pizza is a leading food service provider with a strong commitment to customer satisfaction and community involvement.Job Summary:We are seeking a Customer Service Representative/Pizza Production Associate to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and assisting with...

  • Member Services Representative Shift Lead

    3 months ago

    Greenville, United States Planet Fitness Full time

    Grow with us! We are looking for leaders! Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader! You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness facility, development of team members, and provision of world class customer service! We...

  • Lead Customer Service Representative

    2 weeks ago

    Greenville, United States Babylon Enterprises Full time $42,000 - $54,000

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED LEAD CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM!Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as a Lead Customer Service Representative. We are looking for candidates who not only bring excitement...

  • Lead Customer Service Representative

    2 weeks ago

    Greenville, United States Babylon Enterprises Full time $42,000 - $54,000

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED LEAD CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM!Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as a Lead Customer Service Representative. We are looking for candidates who not only bring excitement...

  • Lead Customer Service Representative

    4 weeks ago

    Greenville, United States Babylon Enterprises Full time

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED LEAD CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM!Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as a Lead Customer Service Representative. We are looking for candidates who not only bring excitement...

  • Domino's Customer Service Representative/Pizza Team Member

    2 days ago

    Greenville, New Hampshire, United States Domino's Pizza Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Pizza Team Member. As a key member of our team, you will be responsible for providing exceptional customer service and contributing to the success of our pizza production team.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    3 months ago

    Greenville, United States NHE, Inc. Full time

    Job DescriptionJob DescriptionSalary: $15-$17 per hourCustomer Service Representative Location:    Corporate Office - Greenville, SC SummaryUnder regular supervision of the Director of Association Management, the Customer Service Representative is responsible for effectively supporting the needs of customers and fellow support staff by answering incoming...

  • Customer Service Representative

    2 weeks ago

    Greenville, South Carolina, United States Greenville Federal Credit Union Full time

    Job OverviewPosition: Full-Time Customer Service RepresentativeBecome a vital member of our team at Greenville Federal Credit Union as a full-time Customer Service Representative, where you will play a key role in delivering outstanding service to our esteemed members. This position allows you to connect with our community, foster relationships, and make a...

  • Customer Service Representative

    2 days ago

    Greenville, South Carolina, United States Global Lending Services Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Global Lending Services. As a Collections Specialist, you will play a crucial role in resolving account delinquency by using proactive outreach and building positive relationships with customers.Key ResponsibilitiesResolve account delinquency...

  • Customer Service Representative

    1 day ago

    Greenville, North Carolina, United States Domino's Franchise Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, answering phone calls, and ensuring that every customer interaction is a positive one.Key...

  • Office Representative

    2 months ago

    Greenville, United States Johnny Harvin - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As an Office Representative - State Farm Agent Team Member for Johnny Harvin - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the...

  • Customer Service Representative

    3 months ago

    Greenville, United States TBC Full time

    **Customer Service Representative** **Location:** Greenville, SC, US, 29607 **Description** Our **Customer Service Representatives** (CSR) are committed to providing outstanding customer service through daily interaction with our customers. Customer Service Representatives are primarily responsible for processing inbound customer requests and soliciting...

  • Customer Service Representative

    6 days ago

    Greenville, United States FMP - Greenville Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesEmployee discountsPaid time offSigning bonusJob SummaryLocally owned furniture store is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You...

  • Customer Service Representative

    1 week ago

    Greenville, United States FMP - Greenville Full time $14 - $19

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesEmployee discountsPaid time offSigning bonusJob SummaryLocally owned furniture store is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You...

  • Guest Services Representative

    7 days ago

    Greenville, South Carolina, United States Marriott Greenville Full time

    Key ResponsibilitiesDeliver exceptional service to every guest by fostering a welcoming atmosphere, which includes greeting and acknowledging all guests, maintaining high standards, and possessing comprehensive product knowledge.Empowered to ensure complete guest satisfaction, exhibiting hospitality and professionalism consistently, while taking pride in...