Front Desk Customer Service Representative

1 week ago


Greenville, South Carolina, United States Hyatt Place Greenville Downtown Full time

Overview

The Hyatt Place Greenville Downtown is seeking a highly skilled Front Desk Agent to join their team. This role involves providing exceptional customer service, handling guest check-ins and check-outs, and resolving any issues that may arise during the stay.

Salary Information

We offer a competitive salary of $40,000 - $50,000 per year, depending on experience. Additionally, benefits include health and wellness plans, 401K matching, generous personal leave, and travel discounts.

Job Description

The successful candidate will be responsible for:

  • Providing friendly and efficient service to all guests, responding promptly to requests and resolving any issues in a professional manner.
  • Maintaining accurate records of guest stays, including check-in and check-out information, and ensuring that all rooms are secure at all times.
  • Handling cash transactions accurately, balancing the bank, and keeping it secure at all times.
  • Answering department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Processing all guest check-ins, verifying registration card information, and obtaining back-up information for guest credit/payment method.
  • Directing Bell Person to escort guests and transport their luggage to the room.
  • Handling overbooked or walked-in guests, accepting and recording wake-up call requests, and monitoring and sending guest faxes.
  • Communicating pertinent guest information to designated departments/personnel.
  • Resolving discrepancies on the room status report with Housekeeping and matching the bucket check to the in-house guest ledger report.
  • Processing all check-outs and adjustment vouchers.

Education and Experience

To be successful in this role, you will need:

  • A High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

The ideal candidate will have excellent communication skills, a strong work ethic, and a commitment to delivering exceptional customer service. If you are a motivated and organized individual who enjoys working with people, we encourage you to apply for this exciting opportunity.



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