Customer Service Operations Specialist
4 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team as a Customer Service Operations Specialist. In this role, you will be responsible for providing best-in-class customer satisfaction by timely processing and tracking of orders, responding to customer needs and complaints, and providing sales materials and information as requested.
Responsibilities- Assure customer satisfaction by providing courteous, helpful, and efficient service.
- Enter and process orders, following orders to ensure timely shipment. Import EDI transactions and clear related errors.
- Coordinate with shipping and manufacturing for product/order status and share status with sales representatives and customers as needed.
- Analyze reports, track product usage, and provide cross-referencing.
- Receive and respond to customer complaints.
- Process customer credits and manual invoices.
- Send samples and sales literature to manufacturing representatives and customers.
- Input sales trace and rebate reports to facilitate the processing of commissions for sales representatives.
- Load and track GPO memberships. Create and print reports when necessary.
- Maintain necessary files, including rebate pricing data.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- A minimum of 3 years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
This is a full-time position with a competitive salary range of $45,000 - $65,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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Customer Service Specialist
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