Senior Manager, Client Account Operations

2 weeks ago


Columbus, Ohio, United States American Chemical Society Full time

Job Title: Senior Manager, Customer Account Management

Company: American Chemical Society

This position focuses on delivering exceptional customer service while managing various account functions. You will be responsible for ensuring the accuracy of customer data, coordinating projects related to customer information, and overseeing access to ACS resources for training and development initiatives. Below is an overview of your responsibilities:

  • Creating and managing customer accounts while processing orders for a range of products
  • Addressing customer inquiries, resolving issues, and facilitating product access
  • Safeguarding confidential customer data and ensuring prompt service delivery
  • Supervising team management activities and providing constructive performance feedback
  • Engaging directly with customers and supporting service teams in different locations
  • Ensuring adherence to customer data management standards
  • Facilitating complimentary access to ACS resources for educational purposes
  • Assessing process and system support requirements and suggesting improvements for workflow efficiency
  • Preparing documentation for Senior Management review and maintaining product support policies
  • Tracking progress for specialized programs and managing documentation efforts
  • Leading initiatives for SAP ECC development and maintenance

Job Qualifications:

  • Bachelor's Degree in Business, Marketing, or a related discipline
  • A minimum of 8 years in direct sales operations
  • At least 4 years in a leadership role managing direct reports
  • Demonstrated leadership abilities with a knack for motivating teams
  • Strong communication and interpersonal skills
  • Capability to collaborate with cross-functional teams and prioritize business goals
  • Excellent customer service orientation and adaptability in a dynamic environment
  • Proactive mindset towards operational efficiency and risk management
  • Robust analytical and problem-solving capabilities
  • Proficiency in MS Office, Advanced SAP, Basic SQL, and Oracle

The American Chemical Society offers a competitive salary, a comprehensive benefits package, and a supportive work environment. This role is ideal for individuals looking to make a significant impact within a dynamic organization. Candidates must be authorized to work in the US without sponsorship. The American Chemical Society is an equal opportunity employer.



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