Automotive Service Consultant
2 weeks ago
Join Diehl Auto Group as we expand our team We are seeking a skilled Automotive Service Consultant to support our operations. Your primary responsibilities will include delivering exceptional customer service, performing data entry, drafting estimates, and collaborating effectively with technicians and fellow advisors.
Key Responsibilities:
- Welcome customers promptly and with a friendly demeanor.
- Gather precise details about the customer's vehicle, documenting all concerns on the repair order.
- Guide customers on maintenance schedules according to manufacturer guidelines.
- Present customers with a comprehensive and accurate estimate for labor and parts.
- Provide a detailed breakdown of all charges for services rendered.
- Secure prior authorization from customers or warranty companies for necessary repairs.
- Manage phone inquiries regarding customer issues, appointments, and follow up on ongoing work.
- Verify coverage under manufacturer and extended warranties.
Job Type: Full-time
Experience Required:
- Minimum of 2 years in Customer Service (Preferred)
- DMS experience (Preferred)
Benefits Offered:
- 401(k) with matching
- Dental and Health Insurance
- Employee Discounts
- Life and Vision Insurance
- Paid Time Off
- Retirement Plan
Qualifications:
- Clean driving record
- Strong time management skills
- Commitment to achieving 100% customer satisfaction
- Basic computer skills, including typing and proficiency in Microsoft Excel
- Organized, professional, and courteous demeanor
We offer competitive compensation and foster a culture of internal promotion.
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