Customer Service Team Lead

4 weeks ago


Denver, Colorado, United States Transdev Full time

About the Role:

We are seeking a highly skilled Customer Service Team Lead to join our team at Transdev. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our transportation systems.

Key Responsibilities:

  • Monitor the floor and track errors of all staff
  • Monitor daily calls for 3 days' out and provide support assistance to the Reservation Supervisor
  • Run reports and obtain and enter accurate customer information into the reservations system
  • Complete customer reservations in a timely and courteous manner
  • Provide customers with information on the services provided and direct them as needed
  • Supervise staffing on weekends and evenings and schedule breaks and lunch accordingly without disabling the call center
  • Control and issue certain disciplines when necessary and provide new employee training and re-training of current employees

Requirements:

  • High school diploma or GED equivalent
  • Excellent verbal and interpersonal skills
  • Excellent judgment and problem-solving skills
  • Supervisor experience strongly desired
  • Ability to proficiently operate a computer with a keystroke speed of no less than 35 corrected words per minute
  • Ability to sit or stand for extended periods of time
  • Ability to multitask and work well under time restraints
  • Ability to maintain employee confidentiality
  • Ability to communicate clearly in the English language; foreign language proficiency beneficial
  • Ability to use a standard business telephone system for communication
  • Ability to read, understand, and follow written and verbal instructions

About Transdev:

Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.



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