Senior Customer Success Strategist

3 days ago


Oxford, Mississippi, United States mTrade Full time
About the Role

We are seeking a highly motivated and results-focused Senior Customer Success Specialist to join our team at mTrade. As a key member of our team, you will be responsible for ensuring client success by identifying best practices and enhancing client experiences.

Key Responsibilities
  • Provide technical product support to clients via inbound calls, email, and other channels.
  • Investigate issues by gathering additional information from clients and tracking system alerts.
  • Manage data tape uploads to the system and provide analysis to improve efficiency.
  • Participate in client-facing calls and respond promptly to client needs and requests.
  • Maintain a functional understanding of company products and services to provide solutions to client needs.
  • Identify, investigate, and resolve problems in a timely manner.
  • Assist with onboarding and implementation of new clients and train users on system functionality.
  • Partner with internal teams on meetings, timelines, and deliverables for client project initiatives and product initiatives.
  • Proactively analyze current data and processes to provide feedback on potential improvements and best practices.
  • Identify opportunities to introduce mTrade solutions to solve clients' needs or enhance client workflows.
Requirements

To be successful in this role, you will need to possess exceptional analytical and interpersonal skills, as well as the ability to work independently and collaborate effectively with colleagues.

The ideal candidate will have experience with technical product support, issue investigation, and data analysis, as well as excellent communication and problem-solving skills.



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