Customer Service Account Specialist

5 days ago


Miamisburg, Ohio, United States Verso Paper Holding LLC Full time
About the Role

The Account Specialist position is a full-time, customer solutions specialist with the responsibility to provide excellent service to Verso Paper Holding LLC customers by providing proactive solutions to any current issues or needs.

Key Responsibilities
  • Manage all customer service activities, volumes, and business development of assigned accounts.
  • Plan delivery of domestic transports and manage transport invoices.
  • Service all aspects of assigned accounts within business/product group, including customer inquiries, orders, tracing, and tracking of current orders, and follow up on all Verso Paper Holding LLC orders.
  • Proactively communicate with customers regarding issues affecting order status, delivery, and the like.
  • Accurately input order information in order management system.
  • Proactively obtain and understand pricing data and other order information from internal systems and dashboards and relay to customer.
  • Accurately maintain customer contact information as well as order data.
  • Act as liaison between customer and multiple departments in order to successfully service accounts, including mills, logistics, planning, and sales.
  • Monitor customer satisfaction and report to Sales or Manager regarding any customer complaints, dissatisfaction, or other issues affecting ability to service the customer.
  • Work with Sr. Associate and/or Manager to resolve complex customer issues.
Requirements
  • Bilingual, English-Spanish required.
  • Working knowledge of planning and logistics functions, inventory management, accounting, demand forecasting, and customer account strategies.
  • Some customer service experience.
  • Computer literacy using tools such as Outlook, Excel, Office Communicator, TMS, ERP, or CRM programs.
  • Strong verbal and communication skills.


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