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Patient Registration Specialist

2 months ago

Miamisburg, Ohio, United States Kettering Health Full time
About the Role

Kettering Health is a leading healthcare provider in southwest Ohio, committed to delivering high-quality care to every stage of life. We are seeking a skilled Patient Registration Specialist to join our team at Kettering Health Miamisburg.

Key Responsibilities
  • Register patients with exceptional customer service and effective communication skills.
  • Review scheduled outpatient visits to ensure patients have been screened for discounts and payment arrangements.
  • Assist patients with financial assistance forms, HCAP applications, and Medicaid applications.
  • Review patient accounts for quality and accuracy, and update all aspects of a patient account.
  • Demonstrate knowledge of compliance and legally required registration forms, consents, literature, and documents.
Requirements
  • Previous registration or scheduling experience is strongly preferred.
  • Excellent written and oral communication skills.
  • Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
  • Demonstrated competency in working in teams and ability to effectively communicate with all levels.
  • Ability to learn site-specific patient processing software.
  • Computer literate and strong with Microsoft Office Suite.
  • Ability to function in a high-paced, often stressful environment while maintaining a respectful, caring, and professional manner.
  • Flexible schedule to fit staffing needs.
Education
  • High school diploma required.
  • One or more years of medical office or customer service experience required.