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Customer Service Ambassador

2 months ago

Rochester, New York, United States Eastman Kodak Company Full time
About the Role

The Eastman Kodak Company is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide timely and effective support to customers via phone, email, and other communication channels.
  • Order Management: Process orders, returns, credits, and discrepancies in a timely and accurate manner.
  • Relationship Building: Build and maintain strong relationships with customers and internal stakeholders.
  • Problem Resolution: Analyze and resolve customer complaints in a professional and courteous manner.
  • Process Improvement: Collaborate with internal teams to identify and implement process improvements to enhance customer satisfaction.
Requirements
  • Education: Bachelor's degree or equivalent in a related field.
  • Experience: 3-5 years of customer service experience in a similar industry.
  • Skills: Strong communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
Desired Qualifications
  • SAP Experience: Experience with SAP or equivalent ERP systems.
  • Salesforce Experience: Experience with Salesforce or equivalent CRM systems.
  • Language Skills: Fluency in English (additional languages a plus).
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and dynamic work environment.