Vice President of Third-Party Operations

5 days ago

Plano, Texas, United States Public Storage Full time
Job Description

Public Storage is seeking a seasoned professional to lead our Third-Party Operations team as Vice President. This role will be responsible for driving client satisfaction, streamlining operations, and delivering exceptional results.

Key Responsibilities
  • Customer Management: Develop and maintain strong relationships with clients, ensuring high levels of satisfaction and loyalty.
  • Change Management: Lead and implement effective change management strategies to improve processes and drive operational efficiency.
  • Process Optimization: Build, repair, and optimize processes to ensure seamless and efficient operations.
  • Internal Collaboration: Foster strong relationships with internal teams, leveraging resources to drive outcomes and support client needs.
  • Operational Oversight: Understand and manage the operational aspects of third-party client services, ensuring alignment with business goals.
  • Results Driven: Focus on achieving measurable results and operational excellence.
  • Leadership: Inspire and motivate team members by providing clear direction, setting high standards, and fostering a collaborative and inclusive team culture.
  • Performance Optimization: Set clear performance goals, monitor progress, and implement strategies to enhance individual and team productivity.
  • Development: Invest in the professional growth of team members through continuous training, mentorship, and performance feedback.
  • Communication: Facilitate open and transparent communication within the team, ensuring that all members are informed, engaged, and aligned with company objectives and client requirements.
Qualifications
  • 12+ years of experience with 7+ years of progressive P&L leadership experience, operations leadership, and/or client services leadership experience required.
  • Bachelor's Degree or advanced degree highly preferred (MBA, MHA, etc.).
  • Proven track record in leading change and managing transitions effectively.
  • Strong ability to build, repair, and streamline processes for maximum efficiency.
  • Proven ability to effectively influence and manage conflicts and navigate complex interpersonal dynamics.
  • Exceptional customer management skills with a focus on effective communication, problem-solving, and prioritization.
  • Demonstrated ability to set and achieve ambitious goals and drive operational success.
  • Deep understanding of operational processes and how they impact overall business performance.
  • Demonstrated ability to think creatively and develop resourceful solutions to complex challenges.
  • Capable of devising and implementing innovative strategies that optimize processes, enhance efficiency, and deliver exceptional results.
Additional Information

Compensation: $135,000 - $180,000 per year. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location.

Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

Our office is located in west Glendale, near Interstate 5 and Western, just south of downtown Burbank.

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