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Vice President of Third-Party Operations

2 months ago

Plano, Texas, United States Public Storage Full time
Job Title: Vice President of Third-Party Operations

Public Storage is seeking a seasoned leader to drive growth and excellence in our third-party operations. As Vice President of Third-Party Operations, you will be responsible for leading a high-performing team to deliver exceptional client satisfaction, streamline operations, and drive results.

Key Responsibilities:
  • Customer Management: Develop and maintain strong relationships with clients, ensuring high levels of satisfaction and loyalty.
  • Change Management: Lead and implement effective change management strategies to improve processes and drive operational efficiency.
  • Process Optimization: Build, repair, and optimize processes to ensure seamless and efficient operations.
  • Internal Collaboration: Foster strong relationships with internal teams, leveraging resources to drive outcomes and support client needs.
  • Operational Oversight: Understand and manage the operational aspects of third-party client services, ensuring alignment with business goals.
  • Results Driven: Focus on achieving measurable results and operational excellence.
  • Leadership: Inspire and motivate team members by providing clear direction, setting high standards, and fostering a collaborative and inclusive team culture.
  • Performance Optimization: Set clear performance goals, monitor progress, and implement strategies to enhance individual and team productivity.
  • Development: Invest in the professional growth of team members through continuous training, mentorship, and performance feedback.
Qualifications:
  • 12+ years of experience with 7+ years of progressive P&L leadership experience, operations leadership, and/or client services leadership experience required.
  • Bachelor's Degree or advanced degree highly preferred (MBA, MHA, etc.).
  • Proven track record in leading change and managing transitions effectively.
  • Strong ability to build, repair, and streamline processes for maximum efficiency.
  • Proven ability to effectively influence and manage conflicts and navigate complex interpersonal dynamics.
  • Exceptional customer management skills with a focus on effective communication, problem-solving, and prioritization.
  • Demonstrated ability to set and achieve ambitious goals and drive operational success.
What We Offer:
  • Competitive base pay range: $135,000 - $180,000.
  • Discretionary bonuses or incentives.
  • Opportunity to work in a dynamic and innovative environment.
  • Professional growth and development opportunities.

Public Storage is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.