Desktop Support Specialist

3 days ago

Somerville, Massachusetts, United States ActBlue Full time
Job Title: Desktop Support Specialist

ActBlue is seeking a highly skilled and experienced Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to ActBlue staff, who work remotely across the country and in ActBlue offices in Davis Sq, Somerville.

Key Responsibilities:
  • Provide high-touch support to our org executives, oversight of the physical office space, and day-to-day end-user support.
  • Handle SAAS administration, monitoring of and improvements to IT processes, and ownership of IT-related projects.
  • Work with vendors to resolve technical issues with our SAAS apps and ordering tech equipment needed for networking, badge systems.
  • Provide end-user training and documentation for areas of expertise.
  • Lead and coordinate security-related configuration and programs.
  • Maintain excellent technical and project documentation.
  • Collaborate with team members to effectively manage our IT applications that include security-related tooling and MDM software.
Requirements:
  • 3-5 years of hands-on experience in technical customer support, direct experience supporting company executives preferred.
  • Experience with developing, documenting, and maintaining processes, methods, and tools.
  • Project management experience, including management of technical projects with significant cross-functional interdependencies.
  • Strong experience with Slack, Atlassian, JAMF, GSuite, and Zoom.
  • Experience with Okta/SO/SO identity provider integrations.
  • Experience supporting Apple computing devices, e.g., Mac, iPhone, iPad.
  • Experience supporting meeting room technology, e.g., telephony, video, Zoom, etc.
  • Experience in implementation and/or responsibility for computer security.
  • Experience supporting wired/wireless networking issues.
  • Excellent verbal and written communication skills.
  • Friendly, communicative, collaborative approach and style.
Our Engineering Values:
  • We believe that ideas are more important than technologies.
  • We understand that the tools we build have real-world consequences for millions of people and take that responsibility seriously.
  • Security is at the center of everything we do. We are always on the lookout for ways to further harden our platform.
  • We know that code isn't just a set of instructions for machines, but communication with other humans; style, elegance, and respect are important.
  • We believe that an ability to balance paying off technical debt and rapidly completing a project contributes to the health of the codebase, engineering team, and organization.
  • We believe that being correct isn't enough; respect for your colleagues and users is fundamental.

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