Service Desk Support Specialist
6 days ago
Overview:
We are seeking a highly skilled Service Desk Specialist to join our team at Mastech Digital. As a Service Desk Specialist, you will be responsible for providing technical support and resolving issues related to Workday, a leading HR and financial management system.
Key Responsibilities:
- Act as the primary point of contact for Workday support and training.
- Manage and resolve tickets through the service desk, utilizing ITIL best practices to prioritize issues.
- Provide phone and online support for technical troubleshooting, ensuring timely and effective resolution of issues.
- Maintain and update ticket documentation and knowledge bases to ensure seamless knowledge sharing.
- Evaluate and escalate unresolved issues to the appropriate teams, ensuring that all stakeholders are informed and up-to-date.
Qualifications:
- At least 1 year of experience in customer service, preferably with ticketing systems.
- Familiarity with ITIL, Windows/Mac OS, Office 365, and basic networking concepts.
- Strong problem-solving, communication, and multitasking skills, with the ability to work in a fast-paced environment.
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