Senior Success Planner
7 hours ago
The Senior Success Planner will serve as a bridge between Customer Success and Sales, working closely with Sales to identify business needs and recommend innovative strategies to achieve desired outcomes.
Key Responsibilities- Develop and maintain subject matter expertise in Penske Digital products and services
- Collaborate with Sales to increase deal velocity through Outcome-Based Selling
- Facilitate technical discussions throughout the sales cycle
- Lead and mentor a team to achieve predictable value delivery
- Apply a consultative approach to convert products and services into solutions and outcomes for customers
- 5+ years of Customer Service experience
- 3+ years of Customer Success or Sales experience
- Bachelor's Degree preferred, but experience in lieu of degree will be considered
The Senior Success Planner will work in a hybrid role, with 3 days on-site in Reading, PA and 2 days remote.
Physical RequirementsThe associate will be required to read, communicate verbally and/or in written form, remember and analyze certain information, and remember and understand certain instructions or guidelines.
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