Technical Support Specialist
10 hours ago
We are seeking a Technical Support Specialist to provide technical assistance for our customer Defense Threat Reduction Agency (DTRA) in Fort Belvoir, VA.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the importance of delivering exceptional customer support.
The ideal candidate will have a strong background in technical support and be able to provide expert assistance to our customers.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain technical documentation
Requirements:
- 3+ years of experience in technical support
- Strong knowledge of technical support principles and practices
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
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