Helpdesk Support Services Specialist
8 hours ago
Chenega MIOS SBU is seeking a highly skilled Helpdesk Support Services Specialist to provide end-user desktop support services for approved desktop applications and Host Based Security System Services.
Key Responsibilities- Receive and respond to customer trouble tickets and service requests for desktop support.
- Manage ticketing system, ensuring that tickets have been assigned and staff coverage is available.
- Diagnose and correct problems with hardware and software.
- Troubleshoot and resolve service requests, escalating to Task Leads as necessary.
- Coordinate with other Desktop Support teams for support with baseline applications and services.
- Build new systems or bulk image approved operating systems, baseline software applications, and required security encryption systems.
- Install and configure desktop software, including Microsoft Office Professional and Adobe Acrobat Professional.
- Ensure systems are configured in accordance with DoD-published Security and Technical Information Guides (STIGs).
- Work with System Administrators and Database Administrators to install, configure, troubleshoot, and support applications.
- Respond and support HBSS, ACAS, SIPRNET, and VTC services as required.
- Bachelor's degree in a related field and 5+ years of relevant experience.
- Combination of experience and training may be used in lieu of a degree.
- Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD M and BBP 05-PR-M-0002.
- Microsoft 365 Certified: Modern Desktop Administrator Associate Certification required.
- Secret clearance Tier 5 investigation required.
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