System Technical Support Specialist

1 day ago

Fort Belvoir, Virginia, United States DCS Corp Full time
Job Overview

DCS Corp is seeking a skilled System Technical Support Specialist to ensure seamless system operations in a fast-paced project office. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and effective communication skills to troubleshoot and resolve technical issues efficiently.

Key Responsibilities:

  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Evaluate and troubleshoot technical issues related to hardware, software, networking, and other IT-related equipment.
  • Provide timely technical support for users and collaborate with them to solve existing problems.
  • Document, track, and monitor problems to ensure timely resolution.
  • Assist users in installing and using new software or hardware and collaborate with other IT team members to resolve technical issues.
  • Conduct IT maintenance activities, software upgrades, and security patching.
  • Test and evaluate new technology and smoke testing.
  • Recommend improvements for the IT system and user training.
  • Develop and maintain local networks to optimize performance.
  • Contribute to the creation and updating of user manuals and guidelines.
  • Provide training and assistance to users to enhance their skills and knowledge.
  • Talk clients through a series of actions, either via phone, email, or chat until resolved.
  • Set up new users' accounts and profiles and handle password issues.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Respond in a timely manner to service issues and requests and provide in-person or remote technical support across the company.

Requirements:

  • U.S. Citizenship is required due to the sensitivity of customer-related requirements.
  • BS degree in Computer Engineering, Computer Science, or Software Engineering.
  • 1+ years of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
  • Hands-on experience with MS Windows 11 OS, MS SQL 2019, Windows Server 2019 OS, and Army Gold Master.
  • Good understanding of computer systems, mobile devices, printers, and other technology products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Certification in Microsoft Windows, Cisco CCNA, Security + is a must, and similar technologies certifications are a plus.

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