Store Supervisor

4 days ago


Washington, Washington, D.C., United States TD Bank, N.A. Full time
Job Description

Job Title: Store Supervisor

Job Summary:

We are seeking a highly motivated and experienced Store Supervisor to join our team at TD Bank, N.A. As a Store Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to achieve sales and service goals
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
  • Ensure that all customer interactions are handled in a professional and courteous manner
  • Monitor and analyze sales and service metrics to identify areas for improvement
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer experience
  • Stay up-to-date with industry trends and best practices to continuously improve customer service

Requirements:

  • 2+ years of experience in a customer-facing role, preferably in retail banking
  • Proven leadership and management skills, with experience in leading a team
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and bonus structure
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].


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