Customer Service Representative
4 weeks ago
At GEODIS, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Interact with customers via phone, email, or in-person to receive orders or changes in service.
- Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Process and input all customer orders and receipts, running stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests and posting inventory records.
- Coordinate special, last-minute shipping requests with the transportation departments, expediting orders as necessary.
- Trace orders as required and notify customers of any activity concerning their merchandise, including shipping and tracing information.
- Assure proper invoicing of accounts by verifying computer-generated invoices.
- Maintain a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
- Report customer feedback to management, including any signs of customer dissatisfaction.
- Act as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
- Perform paperwork associated with orders, including the maintenance of customer files.
- Perform clerical work as required, including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.
- Maintain current and accurate procedure books, which detail the processing requirements for each account; prepare any reports concerning customer service activities and perform other customer service and company-related duties as necessary.
- Notify management of all requested changes from the customer regarding shipping, handling, or administrative characteristics.
- Work with management regarding product routing for customers.
- For food accounts, report food safety problems to senior management to initiate action.
- Minimum 6 months related experience and/or training.
- Experience with AS400 operating systems and warehouse management systems preferred.
- PC literate with experience with Microsoft Outlook, Word, and Excel.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Access wages early with the Rain financial wellness app.
- Free telemedical access to doctors and therapists through FirstStop Health available first day of employment.
- Health, dental, and vision insurance after 30 days of employment.
- 401k match.
- Paid maternity and paternity leave.
- Access to career development, employee resource groups, and mentorship programs.
- Employee discounts.
- Access to employee perks like fitness class discounts and free access to a relaxation and meditation app.
- Free financial wellness programs.
- Daycare discount program.
- Opportunities to volunteer and give back to your community.
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