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Housekeeping Department Head

2 months ago

Wilmington, North Carolina, United States Hotel Du Pont Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Hotel Du Pont. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations of our housekeeping staff, ensuring that our guests receive the highest level of service and satisfaction.

Key Responsibilities
  • Supervise and coordinate the activities of the housekeeping staff, ensuring that all tasks are completed efficiently and effectively.
  • Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure that they meet our high standards of cleanliness and quality.
  • Develop and implement procedures to improve housekeeping efficiency, productivity, and guest satisfaction.
  • Train and develop housekeeping staff to ensure that they have the skills and knowledge necessary to perform their jobs effectively.
  • Monitor and control inventory levels, ensuring that we have the necessary supplies and equipment to maintain our high standards.
  • Respond to guest complaints and concerns in a professional and courteous manner.
  • Collaborate with other departments, such as front desk and maintenance, to ensure that our guests receive seamless service.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in housekeeping or a related field, with a proven track record of success.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and a commitment to quality.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and dedicated team.