Housekeeper - Hospitality Professional

1 month ago

Wilmington, North Carolina, United States Staybridge Suites Wilmington, NC Full time
Job Summary

We are seeking a highly motivated and detail-oriented Housekeeper to join our team at Staybridge Suites Wilmington, NC. As a Housekeeper, you will be responsible for ensuring the cleanliness and maintenance of guest rooms and public areas, providing exceptional customer service, and contributing to a positive and welcoming hotel environment.

Key Responsibilities
  • Clean and prepare guest rooms and public areas to meet established standards of cleanliness and propriety.
  • Retrieve items from shelves and storerooms, set up cleaning carts with supplies, and maintain a clean and orderly environment.
  • Clean and wipe windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways.
  • Wash shower walls and tubs, clean toilets and stall walls, wipe exposed pipes, clean mirrors, sinks, and walls in restrooms.
  • Replace towels, soaps, and room amenities, and restock literature that has been removed or is soiled.
  • Wash hard floor areas by hand to remove dirt and soiled areas.
  • Dust and polish furniture, fixtures, and wall hangings, including using a duster to reach vents and ceiling corners.
  • Strip beds of all linen and remake with fresh linens, checking bedspreads, blankets, and bed pads for cleanliness.
  • Check closets for cleanliness, wiping closet doors, handles, and overhead shelves, and restocking guest room supplies.
  • Vacuum rooms, public areas, and hallways, operating vacuums weighing up to 25lbs, and lifting/moving heavy furniture.
  • Inspect door and window locks to ensure they are in working order and report any issues to management.
  • Inspect room equipment to ensure proper working order and report any issues to the Executive Housekeeper.
  • Secure and maintain custody of equipment, keys, and supplies at all times.
  • Provide friendly, cheerful, and courteous service to guests and employees.
  • Perform other duties as assigned, requested, or deemed necessary by management.
Requirements and Qualifications
  • High School diploma or equivalent.
  • Experience with Marriott, Hilton, IHG, Wyndham, or cleaning standards.
  • Ability to perform basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
  • Ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.
  • Upper body strength to lift up to 50lbs continually throughout an 8-hour shift.
  • Finger, hand, and upper body dexterity to push, pull, and move levers, equipment, and furniture throughout an 8-hour shift.
  • Ability to work with arms raised above head throughout an 8-hour shift.
  • Ability to maneuver fully loaded maid carts, weighing up to 50lbs, through hallways and into/out of closets during the entire workday.
Benefits
  • Team-driven and values-based culture.
  • Medical, dental, and vision insurance.
  • Vacation and holiday pay.
  • Same-day pay available.
  • Employee assistance program.
  • Career growth opportunities and manager training program.
  • Reduced room rates throughout the portfolio.
  • Third-party perks, including movie tickets and attractions.
  • 401(k) plan.
  • Employee assistance program.
  • Employee discount.
  • Flexible schedule.
  • Flexible spending account.
  • Life insurance.
  • Parental leave.
  • Referral program.

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