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Guest Services Supervisor

2 months ago

Irvine, California, United States Huntington Hotel Full time

Position Overview: The Front Desk Manager plays a crucial role in overseeing the daily operations of the front office, ensuring a seamless experience for all guests.

Key Responsibilities:

  • Supervise front office staff to maintain adherence to hotel policies and procedures while striving for exceptional guest satisfaction.
  • Ensure efficient and professional management of all front desk operations.
  • Facilitate smooth check-in and check-out processes, handling guest accounts with precision.
  • Address guest requests and concerns promptly, ensuring their needs are met within established guidelines.
  • Perform front desk duties as necessary during peak times.
  • Lead by example, providing outstanding hospitality to all guests.
  • Support associates with inquiries and challenges that may arise.
  • Maintain a productive and positive work environment, fostering professional relationships among team members.
  • Empower staff to deliver exceptional service through established guidelines.
  • Conduct regular meetings to discuss performance and strategies for improvement.
  • Audit front desk operations for accuracy and consistency, providing coaching as needed.
  • Stay informed about sales strategies, promotions, and how they relate to front office operations.
  • Develop a comprehensive understanding of hotel offerings, including room types and amenities.
  • Manage costs effectively to align with budgetary goals.

Qualifications:

  • Previous experience in a hotel or hospitality environment.
  • Strong communication and organizational skills.
  • Attention to detail and flexibility to adapt to changing situations.
  • Commitment to guest satisfaction and service excellence.

Physical Requirements:

  • Ability to see and hear effectively for communication and operational tasks.
  • Capability to stand for extended periods and lift items weighing up to 30 pounds.

Company: Huntington Hotels