Guest Services Associate

1 week ago


Irvine, California, United States Irvine Full time
Job Summary:

The Guest Services Associate is responsible for delivering exceptional customer experiences by providing world-class service to guests. This includes welcoming guests, providing information and directions, resolving challenges, and ensuring a seamless experience throughout their visit.

Key Responsibilities:
  • Provide world-class customer service in person and on the phone.
  • Maintain ongoing knowledge of property and its stores, restaurants, and events.
  • Ensure proper cash handling and gift card procedures are followed.
  • Remain compliant with operating guidelines, including uniform and grooming standards.
  • Demonstrate exceptional safety standards when driving guests and/or operating attractions.
  • Perform other duties or projects as assigned or requested.
Requirements:
  • Minimum high school degree or general education diploma (GED).
  • Cash handling and/or guest interaction experience preferred.
  • Minimum one-year experience in a customer service role.
  • Attractions experience preferred.
Benefits:

Base Pay Start Rate: $18.50

The Company offers competitive benefits for full-time employees, including paid time off, matching 401(k), and health benefits.

About Us:
Irvine Company Retail Properties has created some of America's most popular retail centers. Each of our 40 retail centers is meticulously planned and ideally located to support the community it serves. We take pride in our employee community and offer abundant opportunities for growth and development.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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