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Guest Services Representative

2 months ago

Irvine, California, United States Wyndham Hotels & Resorts Full time
Guest Services Agent

We are seeking a highly skilled Guest Services Agent to join our team at the La Quinta by Wyndham Irvine Spectrum location in Irvine, California.

Job Summary

The Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities

  • Provide attentive, courteous, and efficient service to all guests
  • Maximize room revenue and occupancy
  • Process guest check-ins and check-outs
  • Handle guest inquiries and resolve issues in a timely manner
  • Maintain accurate records and reports
  • Collaborate with other hotel departments to ensure seamless guest experience

Requirements

  • High school diploma or equivalent required
  • College coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment

About Us

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.

Location

La Quinta by Wyndham Irvine Spectrum, 14972 Sand Canyon Avenue, Irvine, California 92618