Guest Services Associate

4 weeks ago


Irvine, California, United States Irvine Full time
Job Summary:

The Guest Services Associate is responsible for delivering exceptional guest experiences by providing world-class service, resolving challenges, and ensuring a seamless experience for our guests.

This role requires a strong focus on safety, courtesy, and efficiency, with a commitment to maintaining ongoing knowledge of property and its stores, restaurants, and events.

The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Welcome guests with a smile and provide world-class service in person and on the phone.
  • Maintain ongoing knowledge of property and its stores, restaurants, and events.
  • Ensure proper cash handling and gift card procedures are followed.
  • Remain compliant with Operating Guidelines, including uniform/grooming standards.
  • Demonstrate exceptional safety standards when driving guests and/or operating attractions.
  • Perform other duties or projects as assigned or requested.

Requirements:

  • Minimum high school degree or general education diploma (GED).
  • Cash handling and/or guest interaction experience preferred.
  • Minimum one-year experience in a customer service role.
  • Attractions experience preferred.

Benefits:

The Company offers competitive benefits for full-time employees, including paid time off, matching 401(k), and health benefits.

About Us:

Irvine Company Retail Properties has created some of America's most popular retail centers, each meticulously planned and ideally located to support the community it serves.

We take pride in our employee community, with a collaborative spirit and abundant opportunities.

Apply today to join our team and learn more about Irvine Company, our legacy, and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.



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