Front Desk Supervisor

2 days ago

Fort Worth, Texas, United States HEI Hotels and Resorts Full time
About Us

We are a dynamic and growing hospitality company, committed to providing exceptional service to our guests. Our hotel is located in the heart of Fort Worth, a city rich in history and culture.

As a Front Desk Supervisor, you will play a key role in ensuring that our guests have a memorable and enjoyable stay. You will be responsible for managing the front office operations, providing excellent customer service, and ensuring that our hotel meets the highest standards of quality and cleanliness.

Responsibilities
  • Communicate effectively with guests and staff to provide clear direction and ensure seamless operations.
  • Assign and instruct guest service agents in details of work, observing performance and encouraging improvement.
  • Greet guests immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
  • Promptly complete the registration process, inputting and retrieving information from a computer system.
  • Verify and imprint credit cards for authorization using electronic acceptance methods.
  • Handle cash, make change, and balance an assigned house bank.
  • Perform accurate moderately complex arithmetic functions using a calculator.
  • Post charges to guest rooms and house accounts using the computer.
  • Resolve customer complications and complaints by conducting thorough research and determining effective solutions.
Qualifications
  • High school diploma required, college degree preferred.
  • One year experience in customer service in hospitality or similar industry.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to access and accurately input information using a moderately complex computer system.
Benefits

We offer a comprehensive benefit program that includes competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, as well as a 401(k) savings plan with matching funds.

We are committed to providing a positive and inclusive work environment, and we welcome applications from diverse candidates.

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