Client Services Analyst

3 days ago


Pittsburgh, Pennsylvania, United States Schneider Full time
Job Summary

As a Client Services Analyst, you will be the first point of contact for technical support requests, providing timely and effective solutions to ensure maximum user uptime. Your expertise will include installation, upgrading, and troubleshooting of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel.

Key Responsibilities
  • Provide advanced technical support for moderately complex computing issues
  • Configure end-user devices and assist junior staff members
  • Document help requests and maintain electronic request tracking and user instructions
Requirements
  • Associate's degree in a related field or equivalent experience
  • 3 years of experience in technical support or a related field
  • Excellent communication and customer service skills
  • Ability to lift and transport computer equipment weighing up to 30 pounds
Work Environment

This is a full-time regular position with a work schedule of Monday through Friday, 8:00 AM to 4:30 PM. The University of Pittsburgh is committed to creating a diverse and inclusive work environment.



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