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VIP Cocktail Server

2 months ago

New Orleans, Louisiana, United States Live Nation Entertainment Full time
Job Summary:

We are seeking a highly motivated and experienced Cocktail Server to join our team at the House of Blues in New Orleans. As a key member of our service staff, you will be responsible for providing exceptional customer service, managing beverage orders, and maintaining a clean and safe environment for our guests.

Key Responsibilities:
  • Anticipate and respond to guests' needs, ensuring a seamless and enjoyable experience.
  • Develop a strong working knowledge of all beverages, including cocktails, wines, and spirits.
  • Take orders, make recommendations, and suggestively sell beverages and menu items.
  • Communicate drink orders to the bar through our Point of Sales system.
  • Deliver drinks, maneuvering trays through large crowds with ease.
  • Maintain a line of sight and atmosphere control by circulating through your work area throughout your shift.
  • Remove dirty glasses and dishes from tables, including the lifting/moving of bus tubs up to 25lbs.
  • Keep tables clean and wiped, ensuring a clean and safe environment for our guests.
  • Clean spills, remove food, trash, or other obstacles from the floor using proper lifting techniques.
  • Maintain House of Blues safety and sanitation standards.
  • Follow housekeeping standards per HOB policy.
  • Keep current on all standard operating procedures.
  • Request identification from any guest who appears to be under 30 years of age.
  • Ensure responsible alcohol service per local ordinance, alcohol awareness training, and HOB alcohol policies.
  • Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager.
  • Receive payment and process cash, credit card, or Traveler's check transactions according to HOB policy.
  • Ensure that comp and void checks are processed according to HOB policy.
  • Articulate vocabulary with the ability to adapt and socialize with our current audience.
  • Exemplary and professional grooming standards.
  • Assist other servers and staff as needed.
  • Attend pre-shift meetings conducted by the Manager on Duty prior to the start of each shift.
  • Ability to understand and execute flawlessly the standards and procedures of Bottle Service.
Requirements:
  • High School Diploma or equivalent.
  • Flexible schedule and ability to work late hours.
  • Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes, and garnishes, point of sales systems.
  • Minimum of 2 years of experience serving in an upscale dining and nightlife venue.
  • Tolerance of all cultures, music, and art forms.
  • Responsible Alcohol Awareness Training Certification or Equivalent.
  • Ability to deal with intoxicated guests in a positive and safety-minded manner.
Preferred Qualifications:
  • Cash handling experience.
  • Basic knowledge of wines, spirits, and Mixology.
  • Experience recognizing valid IDs.
  • Experience in a live music environment.
Physical Demands/Working Environment:
  • Working environment is fast-paced, often loud, and stressful.
  • Position requires extended periods of prolonged standing and working on your feet.
  • Must be able to lift or move up to 25lbs using proper lifting techniques.