Cocktail Server

4 weeks ago

New Orleans, Louisiana, United States Live Nation Entertainment Full time
Job Summary:

Live Nation Entertainment is a leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. As a Cocktail Server at the Fillmore New Orleans, you will be part of a dynamic team that delivers exceptional customer experiences in a fast-paced, live music environment.

Key Responsibilities:
  • Anticipate and respond to guests' needs with a focus on providing exceptional customer service.
  • Suggestively sell beverages and menu items, taking orders and communicating drink orders to the bar through the Point of Sales system.
  • Deliver drinks, maneuvering trays through large crowds while maintaining a line of sight and atmosphere control.
  • Remove dirty glasses and dishes from tables, including lifting/moving bus tubs up to 25lbs.
  • Keep tables clean/wiped and maintain House of Blues safety and sanitation standards.
  • Follow housekeeping standards per HOB policy and keep current on all standard operating procedures.
  • Request identification from guests who appear to be under 30 years of age and ensure responsible alcohol service per local ordinance, alcohol awareness training, and HOB alcohol policies.
  • Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager.
  • Receive payment and process cash, credit card, or Traveler's check transactions according to HOB policy.
  • Assist other servers and staff as needed.
Requirements:
  • Ability to work late hours and flexible schedule.
  • Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes, and garnishes, as well as Point of Sales systems.
  • 3 years' work experience interacting with people in a positive environment.
  • Tolerance of all cultures, music, and art forms.
  • Responsible Alcohol Awareness Training Certification or Equivalent.
  • Ability to deal with intoxicated guests in a positive and safety-minded manner.
Preferred:
  • Cash handling experience.
  • Experience recognizing valid IDs.
  • Experience in a live music environment.
Physical Demands/Working Environment:
  • Working environment is fast-paced, often loud and stressful.
  • Position requires extended periods of prolonged standing and working on your feet.
  • Must be able to lift or move up to 25lbs using proper lifting techniques.
EQUAL EMPLOYMENT OPPORTUNITY:

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state, or local law, rule, ordinance, or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state, and/or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.

HEALTH AND SAFETY:

Live Nation's policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates, and/or restrictions imposed by applicable local, state, or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation's health and safety protocols and policies as they change from time to time.

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