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Cocktail Server

1 month ago

New Orleans, Louisiana, United States Live Nation Entertainment Full time
Job Summary:

Live Nation Entertainment is a leading live entertainment company, and we're seeking a skilled Cocktail Server to join our team at the Fillmore New Orleans. As a Cocktail Server, you will be responsible for providing exceptional customer service, managing cash and credit transactions, and maintaining a safe and clean environment for our guests.

Key Responsibilities:
  • Anticipate and respond to guests' needs
  • Suggestively sell beverages and menu items; take orders
  • Answer guest questions, make recommendations, and up-sell liquors
  • Communicate drink orders to the bar through our Point of Sales system
  • Deliver drinks, maneuvering trays through large crowds
  • Maintain line of sight and atmosphere control by circulating through your work area throughout your shift
  • Remove dirty glasses and dishes from tables, including lifting/moving bus tubs up to 25lbs
  • Keep tables clean and wiped
  • Clean spills, remove food, trash, or other obstacles from the floor using proper lifting techniques
  • Maintain House of Blues safety and sanitation standards
  • Follow housekeeping standards per HOB policy
  • Keep current on all standard operating procedures
  • Request identification from any guest who appears to be under 30 years of age
  • Ensure responsible alcohol service per local ordinance, alcohol awareness training, and HOB alcohol policies
  • Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
  • Receive payment and process cash, credit card, or Traveler's check transactions according to HOB policy
  • Ensure that comp and void checks are processed according to HOB policy
  • Assist other servers and staff as needed
Requirements:
  • Ability to work late hours
  • Flexible schedule
  • Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes, and garnishes, point of sales systems
  • 3 years' work experience interacting with people in a positive environment
  • Tolerance of all cultures, music, and art forms
  • Responsible Alcohol Awareness Training Certification or Equivalent
  • Ability to deal with intoxicated guests in a positive and safety-minded manner
Preferred Qualifications:
  • Cash handling experience
  • Experience recognizing valid IDs
  • Experience in a live music environment
Physical Demands/Working Environment:
  • Working environment is fast-paced, often loud and stressful
  • Position requires extended periods of prolonged standing and working on your feet
  • Must be able to lift or move up to 25lbs using proper lifting techniques
EQUAL EMPLOYMENT OPPORTUNITY:

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants, regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state, or local law, rule, ordinance, or regulation.