Enterprise Client Manager
2 days ago
In pursuit of excellence, Feufo Inc is seeking a seasoned Enterprise Client Manager to oversee the success of high-profile client accounts. This role requires a proactive individual with strong account management skills to drive revenue growth through upselling, renewals, and churn prevention.
As an Enterprise Client Manager, you will be responsible for managing a portfolio of key accounts, acting as their trusted advisor to ensure long-term success and satisfaction. You will lead the onboarding process for new clients, ensuring smooth integration and full understanding of our platform's features. Additionally, you will identify opportunities for upselling, cross-selling, and expanding the use of our products within large accounts.
Key Responsibilities:
- Manage Large Accounts: Oversee a portfolio of key accounts, acting as their trusted advisor to ensure long-term success and satisfaction.
- Client Onboarding: Lead the onboarding process for new clients, ensuring smooth integration and full understanding of the platform's features.
- Account Growth: Identify opportunities for upselling, cross-selling, and expanding the use of our products within large accounts.
- Renewals Retention: Drive contract renewals and reduce churn by building deep relationships and ensuring clients achieve desired outcomes with our platform.
- Issue Resolution: Collaborate with internal teams to resolve customer issues promptly and efficiently.
- Business Reviews: Conduct regular check-ins and business reviews with clients to showcase value and plan future opportunities for growth.
- Travel: Meet clients in person as needed (10-30% travel) to conduct in-depth business reviews, offer strategic advice, and help optimize their use of our platform.
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