Technical Service Representative
3 weeks ago
We are seeking a skilled Technical Service Representative to join our team at One Step GPS. This role involves providing technical support to customers, troubleshooting complex issues, and ensuring customer satisfaction.
About the Role:
- Provide technical support to customers via phone, email, or chat
- Identify and resolve technical issues related to our GPS fleet tracking service
- Collaborate with internal teams to resolve complex issues and improve customer experience
- Stay up-to-date with product knowledge and company updates to provide accurate information to customers
Requirements:
- 1-2 years of experience in technical support roles, preferably in a customer-facing environment
- Strong problem-solving skills and ability to work under pressure
- Excellent communication and interpersonal skills
- Ability to learn and adapt quickly to new systems and technologies
Benefits:
- A competitive salary of $65,000 - $80,000 per year, based on experience
- A 4% 401K match and employer contribution to medical insurance
- 12 paid holidays and opportunities for professional growth and development
About Us:
One Step GPS is a rapidly growing company that offers an affordable, high-quality GPS fleet tracking service with amazing customer service. Our solutions compete directly with other market leaders, but at a fraction of the cost. We're looking for dedicated and passionate individuals to join our team and help us achieve our goals.
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