Technical Service Associate

2 weeks ago


San Fernando, California, United States ResourceMFG Full time
Job Description

This Software Customer Service Associate position requires an individual with strong technical skills and excellent communication abilities. You will be responsible for troubleshooting technical issues, collaborating with colleagues to deliver quality customer service, and continuously learning about our software products.

Key Responsibilities:

  • Responding to customer inquiries via various channels
  • Resolving technical problems related to software and hardware
  • Contributing to team efforts to improve customer satisfaction
Salary and Working Conditions

The hourly rate for this position ranges from $18 to $19, based on prior experience.

Requirements

To succeed in this role, you will need:

  • Exceptional communication and interpersonal skills
  • Strong technical skills, including computer proficiency and software knowledge
  • Basic understanding of hardware and software concepts
  • Previous experience in a customer-facing capacity
  • Ability to learn and adapt to new software systems
Why Join Our Team?

We strive to create a supportive workplace culture that values employee growth and well-being.



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