Program Support Specialist

4 days ago

Winter Park, Florida, United States Better Together Full time
Job Description

Overview

Better Together is seeking a highly skilled Program Support Specialist to join our team in Central Florida. As a Program Support Specialist, you will play a critical role in supporting the organization's volunteer pipeline efforts, program operations, and data management. If you are a detail-oriented, organized, and passionate individual who is committed to making a difference in the lives of families and children, we encourage you to apply for this exciting opportunity.

Responsibilities

The Program Support Specialist will have four primary roles:

  • Market Analysis and Research: Gather, analyze, and organize data on demographic community needs, evaluate and offer insights to help Better Together advance program success, research events and other participants that help Better Together further its impact, and research resources for families, such as housing and groups that assist financially.
  • Program Operations: Facilitate all details for church launches, schedule volunteer trainings throughout the year and alongside church launches, assist with launches, trainings, and events as needed, schedule and assist with planning efforts for outreach and parent support events, assist Family Care Coordinators with community referrals and follow up, provide program support for volunteer appreciation receptions, and coordinate internship opportunities that will support programs.
  • Volunteer Pipeline: Manage volunteer pipeline for all Better Together programs, manage and facilitate the volunteer to family matching process, and support volunteer engagement and retention by maintaining ongoing communication.
  • Data Management: Enter and maintain volunteer data in Salesforce, enter all churches and community partnership relationships into Salesforce, and create and send reports to churches.

Requirements

To be successful in this role, you will need to have a minimum of a bachelor's degree with 3 years' experience in program management, operations, or a related field. You will also need to be proficient in technological requirements such as Salesforce, Zapier, WordPress, and Basecamp. Additionally, you must match Better Together's core values, which include an owners mindset, choosing gratitude, love others, partnership-oriented, and the sky is the limit.

Timing, Location, and Compensation

Better Together seeks to fill this position as soon as possible. The organization's headquarters are in Naples, Florida, but all the Better Together staff reside in Central Florida. Better Together offers a competitive salary and benefits package, which includes a health benefit and generous paid leave plan.

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