Program Support Specialist
2 days ago
About the Role:
We are seeking a highly skilled and motivated Program Support Specialist to join our team at Better Together. As a key member of our organization, you will play a critical role in supporting our volunteer pipeline efforts, program operations, and data management.
Key Responsibilities:
- Market Analysis and Research: Gather, analyze, and organize data on demographic community needs, evaluate and offer insights to help Better Together advance program success, research events and other participants that help Better Together further its impact, and research resources for families, such as housing and groups that assist financially.
- Program Operations: Facilitate all details for church launches, schedule volunteer trainings throughout the year and alongside church launches, assist with launches, trainings, and events as needed, schedule and assist with planning efforts for outreach and parent support events, assist Family Care Coordinators with community referrals and follow up, provide program support for volunteer appreciation receptions, and coordinate internship opportunities that will support programs.
- Volunteer Pipeline: Manage volunteer pipeline for all Better Together programs, manage and facilitate the volunteer to family matching process, and support volunteer engagement and retention by maintaining ongoing communication.
- Data Management: Enter and maintain volunteer data in Salesforce, enter all churches and community partnership relationships into Salesforce, create and send reports to churches.
Requirements:
- Minimum of a bachelor's degree with 3 years' experience in program management, operations, or a related field.
- Technological requirements: Salesforce, Zapier, WordPress, and Basecamp.
- Match Better Together's core values, which include an owners mindset, choosing gratitude, love others, partnership-oriented, and the sky is the limit.
What We Offer:
- A competitive salary and benefits package, including a health benefit and generous paid leave plan.
- A home office setup, including equipment and communication tools you need to hit the ground running.
- Weekly team meetings with clear accountability and the opportunity to solve issues as a team.
- Quarterly in-person team meetings at which you'll build deeper relationships, set clear goals aligned with the Better Together vision, and brainstorm how to seize new opportunities.
- An intensive 90-day orientation to familiarize you with the Better Together team, our policies, and how we operate.
Location:
Better Together's headquarters are in Naples, Florida, but all the Better Together staff reside in Central Florida.
Language:
The primary language for this role is English.
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