Director, Account Management

4 weeks ago

Indianapolis, Indiana, United States GXO Logistics Corporate Services, Inc. Full time
Job Description

As the Director, Account Management, you will be responsible for managing the customer experience within the company, as well as developing and implementing strategies with existing customers that deliver value.

Key Responsibilities:

  • Establish a strategic direction for achieving account penetration and delivering plans
  • Cultivate new opportunities with customers to diversify and expand our core business
  • Utilize a Voice of Customer (VoC) methodology to manage the customer experience within the company
  • Promote 'game-changing' thinking and continuously generate new ideas to improve processes, service, efficiency, quality and cost
  • Maintain accountability for account growth while ensuring that GXO exceeds customers' SLAs and expectations
  • Drive value-creating insights, recommendations and solutions to ensure long-term viable relationships are nurtured and sustained
  • Hire, lead, train and develop account management staff and drive world-class performance
  • Provide leadership in project management, process control, quality initiatives, RFP/RFQ response, creating Statements of Work (SOW), etc.
  • Partner with internal teams including Sales, IT, Procurement, Solutions, Engineering & Real Estate on RFP/RFQ response processes, from review to scope discovery to solution design, delivery and operations and commercial execution
  • Lead negotiations and develop relationships to navigate both internal and external initiatives
  • Stay current on customer's business strategy, trends and supply chain industry trends and communicate to key stakeholders in the organization

Requirements:

  • Bachelor's degree or equivalent related work or military experience
  • 7 years of progressive experience in supply chain management
  • Availability to travel up to 50% of the time (75% if remote)
  • Experience in project management, process control, quality initiatives (Lean/6S), distribution/warehousing, production planning, statistical analysis, pricing, RFP response and SOW creation
  • Proven logistics industry/supply chain management knowledge with competency in omni-channel distribution or retail supply chain systems
  • It'd be great if you also have: 10 years of experience in supply chain management, Superior customer relationship management experience and skills, Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence teams, Experience with reviewing/drafting contracts, contract renewals, work orders and related documents an ensuring adherence to contractual obligations, Strong financial acumen, P&L experience in a 3PL environment, Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience, Solid project and time management skills with the ability to multitask and handle customer expectations

About GXO Logistics Corporate Services, Inc.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

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