Card Portfolio Director

1 week ago

Exton, Pennsylvania, United States Citadel Federal Credit Union Full time
About the Role

Citadel Federal Credit Union is seeking a highly skilled and experienced professional to lead our card portfolios. As a Director of Card Portfolios, you will be responsible for driving the strategic direction and financial success of our debit and credit card businesses.

Key Responsibilities:
  • Product Development: Develop and enhance credit and debit card products, features, and benefits to meet market demands and enhance member satisfaction.
  • Portfolio Performance: Ensure maximum cardholder acquisition, retention, activation, and usage rates by monitoring portfolio performance metrics and making appropriate alterations.
  • Financial Management: Develop and manage annual budget and forecast, including revenue, fee income and expense management.
  • Market Analysis: Conduct analysis and research on market trends, member behaviors and competitive landscape to support decision making.
  • Regulatory Compliance: Work closely with Risk and Compliance teams to ensure adherence to regulatory standards.
  • Marketing Strategy: Collaborate with Marketing teams to develop effective marketing strategies and campaigns to promote our card products, acquire and retain members, and increase card utilization.
  • Sales Channels: Collaborate with Sales Channels (branch, online) to ensure effective distribution and promotions of card products.
  • Reporting and Presentations: Prepare and present regular reports and presentations to management highlighting portfolio performance, key initiatives, and recommendations.
  • Stakeholder Relationships: Build and maintain relationships with key stakeholders, including internal departments, external partners, and vendors.
Requirements:
  • Education: Bachelor's degree in business, finance, marketing, or a related field.
  • Experience: Minimum of 7 years of experience in card portfolio management within the banking or financial services industry.
  • Industry Knowledge: Strong understanding of the card products and payment systems, industry trends, regulatory requirements, and competitive landscape.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to influence and collaborate with internal stakeholders.
  • Analytical Skills: Strong analytical and problem-solving abilities.
  • Time Management: Ability to manage multiple priorities and work under pressure.
Work Environment:

This position will be in an office environment with most work done on a computer. Some events may take place outdoors. Reasonable accommodations will be provided.

Physical Demands:
  • The employee will regularly lift and/or move up to ten pounds.
  • The employee will regularly sit; talk; hear; use hands to finger, handle, or feel; and reach with hands and arms.
  • The employee will occasionally stand.
  • Special vision requirements include close vision and the ability to adjust focus.
EEO Statement:

Citadel Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, other protected status, such as race, religion, color, national origin, sex, age.

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