Customer Engagement Director

2 days ago


New York, New York, United States KnitWell Group Full time
Job Overview

KnitWell Group is a leading specialty retail operating company comprised of iconic brands in America. We are seeking a highly skilled Manager to support the Sr. Director, Customer Experience & Store Communications with developing, implementing, and sustaining programs aimed at differentiating the retail store experience.

Key Responsibilities

The ideal candidate will have a passion for the retail experience, a strong background in strategic planning, program management skills, as well as experience with writing behavioral training. Key responsibilities include:

  • Leading the organization and implementation of strategic programs that support our store teams in cultivating a relationship-based customer experience.
  • Partnering extensively with the Customer Experience team to manage the change management process associated with these programs by creating training and communications to ensure successful adoption within our field organization.
  • Outlining ongoing engagement plans and building supporting resources to strengthen selling behaviors and deliver consistent results, with a priority focus on Associate-to-Customer clienteling efforts and how that comes to life by brand.
Salary and Benefits

This role offers a competitive salary range of $95,000 - $102,000 and opportunities for professional growth and development. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.



  • New York, New York, United States Global Channel Management Inc. Full time

    We are seeking a highly motivated and experienced Global Customer Engagement Director to join our team at Global Channel Management Inc. As a key member of our marketing department, you will play a vital role in developing and executing customer-centric strategies that drive business growth.Salary: $130,000 - $160,000 per yearJob description:The ideal...


  • New York, New York, United States Gametime United Full time

    Join Gametime United as a Customer Engagement DirectorWe are reimagining the event ticket industry to move at the speed of life. To fulfill our mission, we need a talented CRM leader to scale customer engagement and retention marketing efforts.About UsGametime United is dedicated to uniting the world through shared experiences. Our platforms on iOS, Android,...


  • New York, New York, United States Braze Full time

    Compelling Customer ExperienceBraze, a leading customer engagement platform, seeks a seasoned professional to spearhead its customer success strategy in the Americas. As Vice President of Americas Customer Success, you will lead a high-performing team in fostering lasting connections between consumers and brands they love.We're a genuinely approachable,...


  • New York, New York, United States City Parks Foundation Full time

    About the OpportunityJoin our team as a Community Engagement Director and play a key role in promoting corporate volunteerism and community involvement in park revitalization projects. You will work closely with our Corporate Partnerships team to develop and execute strategies that foster collaborative relationships among corporate volunteers, Parks staff,...


  • New York, New York, United States LIVunLtd Full time

    Job Title: Customer Experience DirectorAbout Us: LIVunLtd is a leading provider of luxury residential communities in Manhattan. We pride ourselves on delivering exceptional customer experiences to our residents and striving to exceed their expectations in every way.Job Summary: We are seeking a highly skilled and motivated Customer Experience Director to...


  • New York, New York, United States Columbia University Full time

    Job Title: Director of Student and Alumni EngagementColumbia University seeks a highly motivated and experienced professional to serve as the Director of Student and Alumni Engagement. This role is responsible for leading student-alumni programs and engagement initiatives that foster meaningful connections within the Columbia College community.The ideal...


  • New York, New York, United States Women In Need, Inc. Full time

    About the OpportunityJoin a dynamic team of professionals as the Community Engagement Director, shaping the future of volunteer services at Women In Need, Inc.Key ResponsibilitiesLead and mentor a talented team of four coordinators in implementing volunteer programs and in-kind donation initiatives.Cultivate and maintain relationships with external partners...


  • New York, New York, United States INTERACTIVE ADVERTISING BUREAU, INC. Full time

    Job OverviewThe Interactive Advertising Bureau (IAB) is seeking a highly skilled Senior Director of Member Engagement & Development for Brands to join our team. This exciting role will focus on building relationships with brand members, driving engagement, and revenue growth.


  • New York, New York, United States Inspiren Full time

    Customer Success Director - Senior LivingInspiren is a pioneering company in the senior living community space, and we are seeking an exceptional Customer Success Director to lead our efforts in this segment. As a Strategic Accounts Director, you will be accountable for driving growth, retention, and success for our largest customers, particularly in the...


  • New York, New York, United States Weber Shandwick Full time

    Job Title: Executive Director of Client EngagementWeber Shandwick is a dynamic global public relations agency seeking an experienced Executive Director of Client Engagement to join our Consumer practice in New York. As a key member of our team, you will play a critical role in driving business growth and delivering exceptional client experiences.The ideal...


  • New York, New York, United States Macy's Full time

    Career OpportunityMacy's is seeking a Customer Experience Director to lead our sales and service team. As a key member of our leadership team, you will be responsible for creating a positive and engaging customer experience across all touchpoints. Your expertise in sales, customer service, and team management will drive business results and help us achieve...


  • New York, New York, United States Nasdaq Full time

    About Our TeamNasdaq is a collaborative and dynamic team that values innovation and excellence. We are seeking a talented Deal Strategy Associate to join our team.The successful candidate will have a strong background in finance and analysis, with excellent communication skills and a passion for the capital markets. This role offers a unique opportunity to...


  • New York, New York, United States Regal Full time

    About Us: At Regal.ai, we're revolutionizing the way businesses interact with customers using cutting-edge AI technology. Our mission is to empower companies to deliver personalized experiences that drive growth and loyalty.We're a dynamic team of innovators, entrepreneurs, and customer advocates, led by experienced founders Alex Levin and Rebecca Greene....


  • New York, New York, United States NYC Health Hospitals Full time

    About the JobWe're seeking an experienced professional to join our team as an Assistant Director of Workforce Wellness at NYC Health Hospitals. The estimated salary for this position is $85,000 - $110,000 per year.Key Duties and ResponsibilitiesThe successful candidate will be responsible for:Facilitating meetings, debriefs, conferences, support groups,...


  • New York, New York, United States Urban Resource Institute Full time

    Job Overview:Urban Resource Institute seeks a seasoned Program Director for Community Engagement to lead our team in providing exceptional care and support to residents. This is a unique opportunity to leverage your expertise in program development, staff supervision, and community engagement to drive positive change in the lives of vulnerable populations.In...


  • New York, New York, United States OPEN Health Full time

    About the OpportunityWe are excited to offer a challenging and rewarding opportunity for a Content Director for Patient Engagement to join our team at OPEN Health. As a senior leader in our patient engagement group, you will be responsible for developing and executing patient engagement strategies for biotech companies.Your primary focus will be on creating...


  • New York, New York, United States Braze Full time

    Braze is seeking a highly skilled Customer Engagement Specialist to join our marketing team. As a key contributor to our industry marketing efforts, you will be responsible for creating and managing content and marketing programs that resonate with Retail & eCommerce audiences.In this role, you will collaborate with our sales, product marketing, and customer...


  • New York, New York, United States Talent Source Full time

    Talent Source is looking for a skilled Customer Engagement Specialist to join our Account Management team. This role involves managing a portfolio of 10-15 accounts, providing exceptional customer service, and driving growth through customer training, product adoption, and implementation.About the Role:Manage a portfolio of 10-15 accounts and build...


  • New York, New York, United States Saatva Full time

    Unlock Your PotentialJoin Saatva, America's #1 online luxury mattress brand, as a Customer Engagement Specialist and contribute to our mission of delivering world-class sleep experiences. As a Viewing Room Retail Sales Associate or 'Sleep Guide', you will provide personalized support to customers, blending corporate call center expertise with in-person...


  • New York, New York, United States CLEAR - Field Full time

    Unlock Magic for Customers as a Clear LeaderCLEAR is transforming the way people live, work, and travel, and we need your help! As Customer Experience Director, you'll lead our airport team, ensuring that every interaction with our customers is magical. You'll oversee all aspects of customer service, from responding to inquiries to resolving issues.Salary...