Senior Client Success Manager
17 hours ago
Are you ready to take your career to new heights in the dynamic world of real estate technology? As a Senior Client Success Manager at Yardi Systems, you'll play a pivotal role in driving the success of our valued clients who rely on our cutting-edge Resident Screening product.
Key Responsibilities- Dedicate your attention to assigned customers, ensuring they attain their desired outcomes through the effective utilization of our screening product.
- Leverage your expertise in efficiency and processes to aid clients in the development of policies and workflows.
- Conduct in-depth analysis and synthesis of data to create quarterly/monthly reports that highlight account performance.
- Actively troubleshoot and resolve all client-related issues and requests.
- Utilize your excellent interpersonal skills to educate clients on the latest features and functionality.
- Cultivate strong relationships with customers, including meetings with client executives and other key partners.
- Collaborate within a dynamic team, working alongside customer support representatives and other internal staff to deliver the highest levels of service to our customers.
- Exceptional organizational skills and a track record of previous account management experience.
- Proficient with technology and capable of addressing a diverse range of client software issues and requests.
- Outstanding written and verbal communication skills.
- Working proficiency in MS Office Suite and Outlook.
- Prior experience using a customer relationship management (CRM) tool.
- Exceptional customer service skills, driven by a strong commitment to exceed expectations.
- Demonstrated excellence in attention to detail and the capacity to prioritize effectively.
Yardi pioneers the property tech industry by seamlessly blending tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. Our award-winning culture fosters support, collaboration, and growth, prioritizing your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
We're committed to making a positive impact in our communities, each year distributing philanthropic aid to organizations selected by our employees. In 2022, our employees supported more than 350 nonprofits worldwide.
What You'll Gain- A competitive salary range of $33.00/hr - $36.77/hr
- The opportunity to work with a dynamic team, driving continuous improvements and pushing the boundaries of innovation in our products
- A big picture focus while still being able to see the small details
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