Implementation Manager
1 week ago
We are seeking a highly skilled Implementation Manager to join our team at Southern Scripts. As a key member of our client services team, you will be responsible for managing the transition of new business into our organization effectively, accurately, and timely.
You will ensure consistent customer satisfaction during implementation by collaborating with client teams and continually interacting with customers and consultants. Your primary goal will be to deliver a successful project, create a strong foundation for the business relationship, and execute the delivery of added revenue to our organization.
Key Responsibilities:
- Manage the implementation process, including timely and accurate documentation and communication of client commitments and expectations to internal partners.
- Lead and/or manage the implementation team, including Implementation Coordinators as assigned.
- Develop and build client business relationships by delivering a positive on-boarding experience.
- Ensure project deliverables are consistent with client service agreements and appropriate service levels are achieved.
- Utilize project management skills to track milestones and deliverables, and provide regular status updates to leadership.
Requirements:
- Bachelor's Degree or equivalent, four (4) years external client-facing support or related account management experience in a healthcare or PBM environment.
- Minimum of two (2) years implementation/account management experience, preferably in a PBM environment or managed healthcare services organization.
- Experience as a user of multiple business software applications and high data analytics skills required.
- Intermediate to advanced skill set in MS Office, including Word, Excel, PowerPoint, Project, and Outlook.
We offer a competitive salary, medical, dental, and vision insurance, disability and life insurance, employee assistance program, remote work options, generous paid-time off, annual reviews and development plans, and a retirement plan with company match immediately 100% vested.
This position may require travel a minimum of 10% of the time, and attendance at various local training sessions and/or meetings.
Apply now to become a part of our dynamic team and contribute to the success of our organization.
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