Amtrak Customer Service Professional

7 days ago


Carbondale, Illinois, United States Amtrak - The National Railroad Passenger Corporation Full time

About the Role

This position is responsible for delivering exceptional customer service to our passengers from behind the ticket counter or on the station floor or platform.

Our ideal candidate will be a friendly and approachable individual who is able to work in a fast-paced environment and provide top-notch service to our customers.

The incumbent will be responsible for greeting, servicing, and general customer care, ensuring that our passengers have a positive experience with Amtrak.

Key Responsibilities:

  • Provide superior customer service to our passengers
  • Greet and assist customers at the ticket counter or on the station floor or platform
  • Handle customer inquiries and resolve issues in a professional manner
  • Work collaboratively with colleagues to ensure seamless customer service

Benefits:

  • A competitive salary of $60,000 - $80,000 per year
  • A comprehensive benefits package including medical, dental, and vision insurance
  • Opportunities for career growth and advancement within the company


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