Enrollment Associate at South Shore Conservatory
2 weeks ago
South Shore Conservatory is seeking a highly organized and resourceful Enrollment Associate to provide administrative support and exceptional customer service. The successful candidate will be responsible for fostering a welcoming environment for families, faculty, staff, partners, and visitors, while working closely with faculty and staff across the organization.
Key Responsibilities:
- Act as an initial point of contact for general customer inquiries, providing a helpful and supportive experience.
- Greet families, students, faculty, and other visitors, providing a high standard of customer service and conducting business in a respectful and professional manner.
- Respond to email messages, answer phone calls, take messages, and follow up in a timely manner.
- Provide day-to-day front desk coverage, adhering to all essential policies and procedures, including safety and security.
- Ensure visitor logs and check-in/out sheets are current and set out daily.
- Provide backup support for the new student process.
- Provide office management support and perform clerical duties, including printing, copying, shredding, and posting materials.
- Receive deliveries and sort/distribute mail.
- Enter and maintain registration information.
- Provide backup support for the new student process.
- Assist with timely invoicing and billing follow-up.
- Provide support to faculty with attendance tracking.
- Maintain a current understanding of programs and partnerships, personnel, policies, and procedures.
- Have an understanding of the SSC calendar, including regularly scheduled activities, meetings, events, and closures.
Requirements:
- A minimum of a High School Diploma or GED required. Candidates with relevant experience will be given priority consideration.
- Must be highly organized and resourceful, able to manage multiple priorities, with excellent attention to detail and accurate work product.
- Strong interpersonal skills, with a demonstrated commitment to customer service. High level of integrity and emotional intelligence, with the ability to appropriately handle confidential and sensitive information.
- Exceptional verbal and written communication skills.
- Strong phone and computer skills required, with fundamental proficiency in Excel, Word, and other Microsoft and Google Workplace applications.
Important Information:
- Salary Range: $20-$22 per hour
- This job operates in professional environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
- This position is mostly sedentary outside of travel. This would require the ability to sit at a desk, frequent walking, bending, or standing as necessary.
- This position is approximately 20 hours per week, with potential for growth.
- Designated days and schedule will primarily be afternoons and evenings during the week, and Saturday morning through early afternoon, though will also be based on the needs of the operation and business, which may require some additional time on weekends, nights, and early mornings.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- SSC is an Equal Employment Opportunity Employer. Regardless of your background, if you feel that you have the skills to perform well in this job, we encourage you to apply.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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