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Vacation Property Operations Supervisor

2 months ago

Kīhei, Hawaii, United States VTrips Full time

Job Type:

Full-time

Position Overview:

VTrips is in search of a Vacation Property Operations Supervisor to manage the upkeep and status of a designated collection of holiday rental properties. The Supervisor will be tasked with ensuring that quality assurance evaluations, inventory oversight, billing coordination, and administrative duties are executed smoothly and effectively.

Key Responsibilities:

  • Work closely with the Client Success Manager to establish the preferred communication methods for property owners within the assigned portfolios.
  • Perform monthly quality assurance evaluations of the assigned properties and document the results in the system.
  • Verify and finalize all new property documentation with the Client Success Manager, ensuring timely data entry into the system.
  • Build and sustain relationships with Homeowners Associations (HOAs) and community service personnel to improve collaboration between operations and property owners.
  • Oversee the onboarding and offboarding processes for properties.
  • Review monthly owner statements in collaboration with the Client Success Manager and accounting team to guarantee accuracy.
  • Act in the best interest of property owners while understanding the financial objectives of the assigned portfolio.
  • Maintain professional communication with vendors and contractors regarding scheduling, billing, insurance certificates, and other requirements.
  • Submit invoices for payment and keep detailed records related to work orders, inspections, and inventory management.
  • Coordinate with the Supervisor regarding properties entering or exiting the program and implement standard procedures.
  • Ensure the availability of updated property images and consistently monitor the need for updates.
  • Establish and uphold a continuous maintenance schedule and assign tasks for the property portfolio, providing support to other Property Managers as necessary.
  • Promptly report any guest damages and missing items, providing photographic evidence and documentation.
  • Manage the 'go-back' protocol with housekeeping staff for any guest satisfaction concerns related to property conditions.
  • Take charge of the installation and upkeep of Wi-Fi services in the units.
  • Participate in meetings with supervisors and/or upper management as required.
  • Learn and adhere to all company, local, state, and federal safety regulations.
  • Become familiar with the company's emergency preparedness plan and be available for implementation and assistance as needed.
  • Fulfill after-hours on-call responsibilities on a rotational basis and as required.
Benefits:
  • Comprehensive medical, dental, and vision insurance for employees and their dependents.
  • Company-funded life insurance and short-term disability coverage.
  • Long-term disability insurance, pet insurance, and legal assistance options available.
  • Health savings account (HSA) and flexible spending account (FSA) choices.
  • Three weeks of annual paid time off with accruals beginning on Day 1.
  • Paid sick leave.
  • Paid holidays, including personal birthdays.
  • Travel discounts for employees and their friends and family.
Additional Information:

Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on the specific needs of the company in different regions and locations.

AAP/EEO Statement:

VTrips is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity. We do not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law in the recruitment, selection, placement, training, compensation, and promotion of our employees.