Guest Service Representative

3 weeks ago

Kīhei, Hawaii, United States Marriott International Inc Full time
Job Summary

As a Guest Service Representative at Marriott International, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable. Your primary focus will be on check-in/check-out, room reservations, and guest requests, as well as securing payment and verifying billing. You will also be responsible for activating and filing room keys, processing guest requests, and relaying messages. Additionally, you will identify and explain room features to guests, supply them with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. You will also follow up on any outstanding requests or problems from the previous day and ensure they are resolved. Furthermore, you will run and review daily reports/logs, complete designated cashier and closing reports in the computer system, and accept and record wake-up call requests and deliver to the appropriate department. You will also count bank at the beginning and end of shift, secure bank, and process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. You will provide change and notify Loss Prevention/Security of any guest reports of theft. Key Responsibilities

  • Provide exceptional service to guests, ensuring their stay is comfortable and memorable.
  • Process check-in/check-out, room reservations, and guest requests.
  • Secure payment and verify billing.
  • Activate and file room keys.
  • Process guest requests and relay messages.
  • Identify and explain room features to guests.
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  • Follow up on any outstanding requests or problems from the previous day and ensure they are resolved.
  • Run and review daily reports/logs.
  • Complete designated cashier and closing reports in the computer system.
  • Accept and record wake-up call requests and deliver to the appropriate department.
  • Count bank at the beginning and end of shift, secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Provide change.
  • Notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment and provide exceptional service to guests.
  • Strong communication and problem-solving skills.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
About Us

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. We are a company that values our associates and provides opportunities for growth and development. We are committed to making a positive impact in the communities we serve and are proud to be a part of the Marriott International family.

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